•All returns need to be made within 30 days of receiving the product. Restocking fee of 10% or $10 whichever is greater will apply.
•An RMA (Return Material Authorization) form must be completed at www.copperbella.com. Call (918) 245-1140 for assistance in obtaining an RMA if you do not have access to the internet. Returns will not be accepted without an RMA.
•All items to be returned must be unused and in original condition. Any item returned that is not in original condition will not be given a refund and the item will be held for pickup by the customer, to be returned to them at their expense.
•All customized orders are non-refundable. Custom items include anything not in natural copper finish, such as patina, blue verde, custom color, etc.
•If you are unsure of what you are buying or need help with your order feel free to contact us personally at (918) 245-1140.
•We will refund the money in the same way you originally paid for the order (i.e., if you paid by credit card, you will receive a credit to the same card). All refunds will be processed within 1 week of receipt of returned product.